The Oral-B CrossAction xFilament Replacement Heads advanced filament technology design was created to brush away plaque to give your teeth a professional clean. This replacement brush head gives you a superior clean with 6x more plaque removal*. Oral-B’s CrossAction Replacement Head with xFilaments is an ideal addition to your brushing routine because the specially engineered X-shaped bristles lift, trap, break up, and remove plaque along the gumline, providing an advanced clean. This dentist-inspired round brush head gives a tooth-by-tooth clean, with specially engineered bristles to ensure optimal coverage on every tooth. This replacement brush head has indicator bristles that signal when it is time to replace your brush head. The Oral-B CrossAction xFilament Electric Toothbrush Replacement Heads are compatible with all Oral-B rechargeable toothbrushes, except for Oral-B iO Toothbrushes. Oral-B recommends brushing with Crest Toothpaste for optimal results. Oral-B: Trust the brush dentists use the most worldwide.** Do not use on children under age 3. Replace brush head every 3 months or sooner if brush head becomes worn.
- (3) genuine Oral-B CrossActionX electric toothbrush replacement brush heads
- Optimal tooth coverage and tooth-by-tooth cleaning with specially engineered bristles
- Get a superior clean with 6X more plaque removal** Vs. a regular manual toothbrush
- Compatible with all Oral-B rechargeable toothbrushes, except for Oral-B iO Toothbrushes.
- Oral-B: Trust the brush dentists use the most worldwide
*Vs. regular manual toothbrushes.
**Based on surveys of a representative worldwide sample of dentists carried out for P&G regularly.
What is covered in my Oral-B warranty?
Your Oral-B warranty starts on the day of purchase and runs for 2 years. If your Oral-B product is defective during the warranty period, we will replace it free of charge*.
The warranty does not cover cosmetic damage such as scratches, or damage caused by:
- Normal wear and tear
- Accident, misuse, dirt or water
- The product being tampered with
- Improper use
- Repairs carried out by agents not authorized by Oral-B/Braun
- Failure to take proper care of the product, including recharging
- The product being altered or used for commercial purposes
How can I get my Oral-B electric toothbrush serviced?
If you’re experiencing a problem with your Oral-B toothbrush, check out our Online Repair Service! There you’ll find troubleshooting tips which may help resolve the issue. Simply go to www.service.oralb.com, select your Region, Country and Language and then click on the “Online Check” button.
If you’re unable to fix the problem and need to send your toothbrush for service, you can use the online service to print off a pre-paid mailing label and get a tracking number. The tracking number will enable you to track the progress of your request. Please note you must have a receipt that includes date of purchase to get a pre-paid mailing label and your brush must be within its warranty period.
If you’re unable to use the Online Repair Service, please see the instructions below.
For In Warranty service, follow these simple steps:
- Visit www.service.oralb.com to find details of your closest Oral-B Authorized Service Center.
- Send the product directly to the Service Center, including:
- All system components (e.g., toothbrush handle, charger, power cord, SmartGuide). You do not need to include accessories like the brush heads or refill stand.
- A copy of your dated proof of purchase (always keep a copy for yourself).
- A letter including the following information: your name, return mailing address, contact phone number, e-mail address and a brief explanation of the problem you’re experiencing with the product.
If you include your e-mail address, the Oral-B Service center will send you updates when the product is received and when product is shipped back, along with a tracking number.
All products sent in for service must be well packaged and sent in a box suitable to withstand normal freight handling. It is recommended that your package is appropriately insured and shipped using a carrier who can provide tracking. We will cover all repair costs and return shipping to you.
For Out of Warranty service: You can still send your device to an Oral-B Authorized Service Center for service at your own cost. If the product warranty has expired, a quote will be sent to you for approval and payment, prior to any service. Before shipping your device, we recommend you call the authorized Service Center to discuss your service needs.
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